Guest Directory

We offer a 24hr reception, however if the doors are locked at night and you require urgent assistance, please knock on the brown wooden door to the left of the reception door or call/WhatsApp: +30 695 730 2565.

On your key ring, you will find the name of your room, one key to access your room, and another to access the hotel after hours. If your room is in the Captain's Mansion, you will also have an additional key for that section of the building.

• Please always take your key fob with you when leaving the hotel.

• The entrance doors are locked daily between 21:00 and 08:00. During these hours, please ensure you lock the door behind you when entering or exiting the hotel.

• Kindly remember to return your keys to reception at the end of your stay.

For assistance please call or WhatsApp: +30 695 730 2565 (We recommend saving this number to your contacts in case you require out-of-hours assistance.)

Free high-speed Wi-Fi internet connection is available on the entire property. Please select your room name from the list of accessible networks to connect.

Password: agora71440

For assistance please WhatsApp: +30 695 730 2565

Air conditioning in your room is operated via a remote control located on your room desk. Please allow ample time for the A/C system to cool the room down especially during very hot days. 

For assistance please WhatsApp: +30 695 730 2565

Our water station is located in the corridor behind the front office (on your right, just before the stairs leading up to the Old Markets terrace).

• We encourage you to use the reusable water bottles provided in your room’s fridge and fill them with cold, fresh-filtered water. By using reusable bottles, you're helping us save over 6,000 plastic bottles from ending up in landfill each season. Thank you for making a difference!

Ice is available upon request. 

Breakfast is included with your stay and is available from 08:00-11:00 daily on the Old Markets Terrace. Early breakfast is available on request from 07:30, please contact the front desk on WhatsApp to arrange: +30 695 730 2565

See menu here: https://www.theoldmarkets.com/breakfast

Nestled within the beautifully restored Captain’s Mansion and part of The Old Markets boutique hotel, Agora presents a refined take on Greek cuisine in the heart of Symi’s historic Old Markets. Led by acclaimed chef Chris Sidiropoulos—whose experience spans Michelin-starred kitchens such as Hytra, The Ritz London, and Midsummer House—Agora offers a seasonal tasting menu that reimagines traditional Greek flavors with a contemporary edge.

Set against the backdrop of Symi’s neoclassical architecture and overlooking sweeping views of the harbor, Agora provides an intimate, relaxed dining experience. Each evening, guests are invited to enjoy a thoughtfully curated journey through local ingredients, elevated techniques, and warm Greek hospitality.

Whether it’s your first night on the island or a special evening during your stay, Agora promises a memorable culinary experience rooted in place, tradition, and modern creativity. Click here to learn more!

Dinner 19:30 - 22:00 

• Our dinner tasting menu is a feast of delicacies! Expect an elevated dining experience where you will be served a series of perfectly balanced dishes which will leave you beautifully satisfied.

Seating is limited and reservations are highly recommended.

Click here to book your table!

Email: hello@agorasymi.com  | Tel/Text: +30 6986435004

Located on the stunning terrace of The Old Markets and directly across from Agora restaurant, Aethera offers one of Symi’s most breathtaking panoramic views over the harbour, town, and Aegean Sea. This elegant cocktail bar and terrace provides a serene yet stylish atmosphere—ideal for enjoying a pre-dinner drink, a light bite, or a leisurely evening under the stars.

With its elevated position and neoclassical surroundings, Aethera is the perfect setting to unwind, take in the beauty of the island, and enjoy the glow of Symi as it transitions from day to night.

Whether you're relaxing after a day of exploring or meeting friends before dinner, Aethera offers a memorable experience in one of the most picturesque locations in town. 

Open Hours: 18:00-23:00 - See Menu

Luggage Transfer: A luggage transfer service is available to/from the harbour to/from the hotel and to/from all rooms, please inform the front desk team of your arrival/departure information to arrange assistance.

Check-in begins at 14:00: If you arrive early, you're welcome to leave your bags at the front desk—we’ll safely store them and place them in your room once it's ready. While you wait, feel free to enjoy a complimentary breakfast (served until 11:00), and make the most of your time on the island. Beach towels and reusable water bottles are available upon request.

Check-out is by 11:00. Please remember to bring your room key to the front desk. Your room bill and any additional charges can be settled at that time. If you require assistance with your luggage or would like to inquire about the possibility of a late check-out, please contact the front desk. Before leaving, kindly check all drawers, cupboards, and power sockets to ensure you haven't left anything behind.

• Please also note: In Greece, a Climate Crisis Resilience Fee, also known as an Environmental Tax, is collected from tourists to fund climate change adaptation and disaster relief efforts. This fee, implemented in 2024, varies based on the type of accommodation and season, our rate is €2.00 per night and is charged at check-out.

For assistance contact the front desk on WhatsApp: +30 695 730 2565

Toilet Use

• Please do not flush toilet paper or any paper products.
  Kindly place all paper items in the bin provided—this will be emptied daily by housekeeping.

• The local sewage system in Greece is unable to handle flushed paper. Your cooperation is greatly appreciated in helping us prevent plumbing issues.

Strong Winds

• To prevent damage or injury, please ensure that all shutters, windows, and doors are securely closed, as strong winds can arise suddenly and without warning.

Floors & Uneven Surfaces

• While the original flagstone floors add to the charm and character of the property, please take care when walking on uneven surfaces and stairs.

• Around the island, you'll also find many marble steps—these can become extremely slippery when wet, so we recommend using caution and wearing suitable footwear, especially after rain or near the waterfront.

Island Cats

• Symi’s cats are well-fed and generally quite friendly. We encourage you to enjoy their company from a respectful distance, as they are free-roaming and independent.

• If you’d like to support their care, donations can be made at the local pet store, which helps provide food and medical care for our feline friends.

Environmental Awareness

Symi has very few natural resources, including fresh water, which is extremely limited and shipped to the island during the summer months.

In light of this, we are committed to protecting and preserving the local environment, and we truly appreciate your support. Here are a few simple ways you can help during your stay:

• Use water mindfully – turn off taps when not in use and take shorter showers.

• Reuse towels and linens where possible—just let us know if fresh ones are needed.

• Avoid single-use plastics – reusable water bottles are provided in your room.

• Recycle where facilities are available, and dispose of waste responsibly.

• Turn off lights, fans, and air conditioning when leaving your room.

Together, these small actions make a big difference. Thank you for helping us care for Symi’s natural beauty.

Please also note: In Greece, a Climate Crisis Resilience Fee, also known as an Environmental Tax, is collected from tourists to fund climate change adaptation and disaster relief efforts. This fee, implemented in 2024, varies based on the type of accommodation and season, our rate is €2.00 per night and is charged at check-out.

Sun Protection

Symi enjoys long, sunny days—especially during the peak summer months, when temperatures can rise significantly. While the sunshine is part of the island’s charm, it’s important to take care in the heat.

Here are a few tips to help you stay safe and comfortable:

• Apply high-SPF sunscreen regularly, even on cloudy days or when swimming.

• Wear a hat, sunglasses, and light, breathable clothing to protect your skin.

• Stay hydrated – refill your reusable water bottle often at the water station.

• Seek shade during the hottest part of the day, typically between 12:00 and 16:00.

• Take breaks from direct sun, especially when exploring or hiking.

Your health and comfort are important to us—please take precautions and enjoy the sunshine responsibly!

A Note on Bathroom Doors (or the Lack Thereof!)

As part of the restoration of The Old Markets—our beautiful, national monument—strict heritage regulations meant we had to get creative. Because we weren’t allowed to add too many internal partitions or doors, the proprietor made a bold design choice: open-plan living.

That’s why you may notice something a little... unexpected during your stay: your bathroom might not have a traditional door but has been intentional designed to have privacy screening.

Operating the shower

• On the left, select either the overhead or handheld shower by turning the control up or down.

• On the right, adjust the temperature by turning the control up or down.

• In some rooms, to turn on the water, you’ll need to pull the handle outward at a 45-degree angle. 

If you're unsure, please ask a member of staff for assistance.

Toilet Use

• Please do not flush toilet paper or any paper products.
  Kindly place all paper items in the bin provided—this will be emptied daily by housekeeping.

The local sewage system in Greece is unable to handle flushed paper. Your cooperation is greatly appreciated in helping us prevent plumbing issues.

We hope you enjoy a relaxing and memorable stay. Below you'll find everything you need to make the most of your time with us, including important hotel and room information.

Front Desk & After-Hours Access

• We offer a 24hr reception, however if the doors are locked at night and you require urgent assistance, please knock on the brown wooden door to the left of the reception door or call/WhatsApp: +30 695 730 2565.

• For assistance or after-hours service, feel free to contact us at +30 695 730 2565.

• The reception area is locked overnight from 23:00 to 08:00. During these hours, please use your hotel key to access the hotel and be sure to lock the door behind you.

• When returning late, we kindly ask that you keep noise to a minimum out of respect for other guests who may be resting.

Housekeeping Service

• Rooms are serviced daily between 10:00 and 16:00.

• If you would like your towels replaced, please leave them on the floor.

• Bed linen is changed upon request—just let us know if you’d like fresh sheets during your stay.

Laundry Service

• Laundry is available at €15.00 per bag.

• Laundry bags are provided and can be found in your wardrobe.

• Please note that dry cleaning services are not currently available on Symi.

Your Room Location

• Inside the restored Old Markets Building:
  Symi Suite, Alexandrian, Arabian, Ottoman, and Venetian rooms, along with The Cocktail Bar and Terrace.

• Inside the converted Captain's Mansion:
  Aegean Suite, Ouranos Suite, and the Chondros, Nimos, and Stroggilos rooms, as well as The Agora Restaurant.

Room Safe

• A personal safe is provided in each room for the security of your valuables.

• How to Operate the Safe in the rooms inside the Old Markets Building:

  • To Set Your Code:
    - Press the red button located inside the safe door.
    - Enter a 4–8 digit PIN code of your choice, then press START.

  • To Lock:
    - Simply close the door and turn the handle to lock.

  • To Open:
    - Press START, enter your code, then press START again.
    - Turn the handle to unlock and open the door.

• How to Operate the Safe in the rooms inside the Captains Mansion

  • To Set Your Code:
    - Press the button located inside the safe door, enter a 4 digit PIN code of your choice, then press the KEY SYMBOL on the front of your safe.

  • To Lock:
    - Simply close the door and press the KEY SYMBOL.

  • To Open:
    - Simply enter your code.

• If you experience any difficulties, please contact the front desk for assistance.

Toilets - Important Notice

• Please do not flush toilet paper or any paper products. Kindly place all paper items in the bin provided—this will be emptied daily by housekeeping.

• The local sewage system in Greece is unable to handle flushed paper. Your cooperation is greatly appreciated in helping us prevent plumbing issues.

No Smoking

• We kindly ask that guests refrain from smoking inside the rooms and suites.

• Ashtrays are provided on the terrace and on the tables outside your room for your convenience.

• For safety, please ensure all flames are fully extinguished before retiring for the evening.

Gratuities

• Any gratuities are entirely at the guest’s discretion and are greatly appreciated by our staff. All tips are shared equally among the team.

• If you wish to leave a gratuity, it can be given at the end of your stay.

Fire Safety Information

• For your safety, please take a moment to familiarize yourself with the location of the nearest fire exits in relation to your room.

• Fire extinguishers are located in or near every room and along key points in the building.

• In the event of a fire, remain calm and exit the building promptly using the nearest safe route. If assistance is needed, contact the front desk immediately.

Damages, Breakages & Guest Conduct

At The Old Markets, we pride ourselves on treating every guest with respect, courtesy, and dignity. We kindly expect the same from all our guests to ensure a welcoming and enjoyable environment for everyone.

Unruly or disruptive behaviour that causes inconvenience or discomfort to our staff, fellow guests, or neighbours will not be tolerated. This includes any form of harassment or discrimination—we maintain a zero-tolerance policy towards discrimination of any kind.

• Guests are responsible and liable for any breakages or damages incurred during their stay.

Thank you for helping us maintain a safe, respectful, and pleasant atmosphere for all.

Visitors Policy

Visitors are welcome to join you on the terrace for dinner or drinks, subject to prior arrangement with the front desk. Please note that our fire safety certificate limits the maximum number of guests allowed on the premises.

• For safety and privacy reasons, visitors are not permitted in the bedrooms at any time.

We appreciate your understanding and cooperation in helping us maintain a safe and comfortable environment for all guests.

We hope you enjoy your stay with us.

The nearest pharmacy is located on the harbour front, just below The Old Markets, or near the small bridge by the town square.

If you require medical attention during your stay, please contact us immediately at +30 695 730 2565.